Every registered NDIS provider needs written policies and procedures that show how it meets the NDIS Practice Standards. The exact set depends on your registration groups and the supports you deliver, but most providers need the policies below.
Core policies most providers need
- Participant rights, dignity, privacy and consent
- Complaints and feedback management
- Incident management, including reportable incidents
- Risk management
- Worker screening and human resources
- NDIS Code of Conduct
- Conflicts of interest
- Privacy, confidentiality and information management
- Continuity of supports
- Emergency and disaster management
- Work health and safety
- Governance and operational management
- Continuous improvement
Policies that depend on your supports
- Medication management
- Infection prevention and control
- Restrictive practices and behaviour support
- Mealtime management
- Manual handling and personal care
- Early childhood supports
- Specialist Disability Accommodation
Keep them alive, not on a shelf
A policy only counts if your team knows it and follows it. Give each policy a version number and review date, make sure staff read and acknowledge new versions, and keep evidence that you follow it, such as register entries and training records.
How Innovara iQ helps
Innovara iQ includes a ready-made library of NDIS policies, procedures, registers and forms that you adapt to your organisation. Updates are included when rules change, every document is version controlled, and staff read-and-sign records are kept automatically.
This guide is general information only and is not legal, payroll or compliance advice. Always check current requirements with the NDIA, the NDIS Quality and Safeguards Commission or Fair Work.